Dose of Perspective is sent from Düsseldorf, Germany, to the worldwide destinations available at checkout. Standard untracked shipping is included in the monthly subscription price.
You are charged €15 immediately when you join. This payment reserves your first eligible edition of Dose of Perspective.
Letters are normally dispatched around the last day of each month. Each mailing contains the following month’s edition.
If you join before the current month’s dispatch, you will receive the next month’s edition. If you join after that mailing has already been dispatched, your subscription will begin with the following edition.
For example:
Join and pay on August 20, the September edition is dispatched around August 31.
Your subscription renews on September 20, the October edition is dispatched around September 30.
If you join after the August mailing has already been dispatched, your first letter will be the October edition, dispatched around September 30.
After your first payment, your subscription renews automatically each month on the same date you originally joined, until you cancel.
If a monthly payment is unsuccessful, the corresponding edition will not be dispatched until payment has been completed. If the payment is recovered after that month’s mailing has been prepared or dispatched, your letter may be moved to the following month’s mailing.
If the planned dispatch date falls on a weekend or public holiday, letters may be handed over to the postal service on the next business day.
Once your letter has been posted, estimated delivery times are:
Within Germany: 2 to 3 business days
International: 2 to 6 weeks
These are estimates, not guaranteed delivery dates. International delivery times vary depending on the destination, local postal service, customs processing, public holidays, and other circumstances outside our control.
You can update your delivery address through Stripe’s secure customer portal. Instructions for accessing and managing your subscription are included in the welcome email you receive after joining.
Please update your address before the upcoming monthly dispatch. Address changes made after a mailing has been prepared or dispatched will apply to the following edition.
You are responsible for ensuring that your delivery address is complete and accurate. Please check the address shown in your subscription confirmation carefully.
If a letter is returned or lost because the address provided was incomplete or incorrect, we may ask you to cover the postage cost of sending it again.
You can cancel your subscription at any time through Stripe’s secure customer portal.
To avoid another payment, you must cancel before your next renewal date. Your renewal date is normally the same calendar date on which you originally joined.
If you cancel after payment for an edition has already been collected, you will still receive that edition. Your cancellation will prevent future payments and mailings.
Part of the charm of snail mail is the anticipation, but occasionally a letter may be delayed or lost along the way.
Before contacting us, please check your confirmation email to make sure the delivery address is correct. Even a small error can prevent a letter from reaching you.
Please contact us if your letter has not arrived within:
Germany: Two weeks after dispatch
International destinations: Six weeks after dispatch
Email us at jen[at]doseofperspective.com and include your name, delivery address, and the edition that has not arrived.
We will review the situation with you. If the letter was correctly addressed and appears to have been lost in transit, we will arrange an appropriate replacement.
If your Dose of Perspective arrives seriously damaged, email jen[at]doseofperspective.com and include a photograph of the envelope and its contents. We will review what happened and help find an appropriate solution.
If you have any questions about payment, dispatch, or delivery, contact us at jen[at]doseofperspective.com.